Refund policy

At NXGOAL, we take pride in offering quality products.

• Return Window: Returns/exchanges allowed within 7 days of delivery.

• Eligibility:

  • Returns accepted only for products that are damaged, defective, or incorrect.
    

• Non-eligible cases: Returns not accepted for wrong size selection, change of mind, or normal wear & tear.

• Proof required: Customers must share photos/videos of the issue within 48 hours of delivery.

• Refund Processing: Once approved, refunds are processed within 7–10 business days, depending on your payment provider/bank.

• Return Shipping Cost: NXGOAL covers return shipping for defective/damaged products. For exchanges due to other reasons, customers bear the return shipping cost.

• Cancellation: Orders can be cancelled within 6 hours of placing the order. After that, cancellation may not be possible.

NXGOAL reserves the right to approve or reject return/refund requests based on eligibility.